Out-of-scope request

Get help with something not covered by your tech support plan. 

Examples of out-of-scope requests:

  • New features
  • Code-related changes
  • Report reviews (e.g., ADA or security report)
  • Fix issues with 3rd-party applications
I have an out-of-scope request

In-scope request

Get help with something covered by your tech support plan.

In-scope requests:

  • CMS training
  • Bug fixes (not including 3rd parties)
  • Software maintenance (WordPress and plugin updates)
I have an in-scope request