Site Search

How to Combine Website Search with Engageware and Delight Your Members

By Knowledge Base, Site Search

  Your credit union’s contact center gets inundated with questions: “What’s my routing number?” “How do I reset my password?” “How do I send a wire transfer?” That’s why a knowledge base of questions and answers (Q&As) can be helpful.┬áBy building up your Q&As, people can get the info they’re looking for without contacting the credit union. Furthermore, many knowledge…

Read More