I vividly remember the first and only time I met a hoarder. I’m not talking about the garden-variety hoarder like me who saves all the sauces I get from fast food restaurants because I never know when I’ll need some Chic-fil-A Sauce. Nor am I talking about a hoarder like my wife who has a hard time letting go of…
For the past few years, the debate on the Internet has raged on. Which is superior: “mobile-first” design or “desktop-first” design. In the last few years, “element-first” design has also stepped forth as a contender. At first it seems like a clear-cut issue: which option will bring the best overall results? But the reality is far more nuanced. In this…
I recently had a conversation about chatbots with a credit union marketer named Kevin. After our conversation, I sent him an email that shows three ways chatbots are being used and five examples. I want to share my email because it has valuable information for anyone ready to embrace this Internet-changing technology. Here’s the email: Hey Kevin! I’ve been thinking a…